Frequenty Asked Questions

When can I install?

Installations will begin in summer 2019. Openings are limited and are on a first-come, first-install basis. Please contact us for availability.

Where can I get a demonstration of resero?

We’ll have full demonstrations of resero at CAMEX in San Antonio, followed by scheduled virtual group demos. Please contact us directly if you require an on-site demonstration of the system.

I’d like to use the system before I commit. Is a trial version available?

A trial version of resero will be available as of summer 2019.

What is Software as a Service (SaaS); why does that matter to me?

SaaS is a software delivery method that allows data and applications to be accessed from any device with an internet connection and web browser. Commonly known as ‘cloud’ software, SaaS allows campuses to focus on big-picture items without worrying about software installation and maintenance of an on premise server. This eliminates the expense of hardware acquisition, provisioning and maintenance, and costs associated with software licensing management, installation and support. resero charges a monthly subscription fee that includes all maintenance, support, and new releases of both software and hardware.

What do you mean by monthly subscription?

Our monthly subscription is charged in place of an annual maintenance agreement and the expensive upfront costs for the software license and point-of-sale (POS) hardware. The monthly subscription for resero covers all maintenance, support, and new releases for both software and hardware.

How much will it cost?

Monthly subscriptions start at $1,000/month; your costs will vary based on your full-time equivalent (FTE) enrollment and selected options.

Is this a refreshed Sidewalk system?

No – resero is an all-new system. Although there is a shared history with Sidewalk, resero is a new solution that’s leading the charge in modernizing the industry. Contact us to see for yourself.

If I use resero, I’ll lose my supplier deals. Why would I want to do that?

With the freedom to negotiate with any supplier, you will ultimately have access to better terms in any future partnership.

I want to have input into what updates, upgrades, etc., my software provider makes to my system. How does resero handle new features and releases?

We like the way you think. We believe that a strong system is built by those who use it every day. In other words: You. New releases are scheduled twice a year, in the spring and fall, and those releases focus on features and updates suggested by users.

All my products have barcodes from my current system. Do I have to put new labels on everything?

Not at all. We can import your existing barcodes or SKUs into resero so you can continue to use them. Moving forward, new labels can be printed from the system if needed.

My VP wants detailed reports and I spend a lot of time making them. Does resero have advanced reporting capabilities?

resero comes with a number of built-in, standard reports. Additionally, using a powerful business intelligence tool called Jaspersoft, you can create and design custom reports and dashboards -- all from a drag and drop interface.

My current system has an online store included; does resero have one too?

Yes – resero is a complete retail system that includes an eCommerce site.

I conduct sales at football games, how will that work with resero?

All you need to run the system is a stable internet connection. If WiFi is unavailable at a given location, you can purchase an LTE hotspot through us.

What kind of coupons or promotions can I create?

There are a number of built-in, standard, promotional templates that allow you to customize promos for your store, down to the item level.

It’s a headache to change my receipt text with my current system. Does resero offer a better solution?

resero makes it simple to customize the header and footer of your receipts. Use the store setup screen to easily modify them, and changes take place immediately.

PCI compliance is a big issue on my campus, is resero compliant?

Yes, resero is compliant with the Payment Card Industry (PCI) Data Security Standard.

I keep hearing about the South Dakota v Wayfair decision, and its impact on sales tax for online stores. Since resero has an online store, how does that affect me?

South Dakota v Wayfair is a landmark Supreme Court decision which grants individual states the authority to impose sales tax on out-of-state transactions. That means your store could be responsible for sales tax on purchases made from customers outside of your state, even if you didn’t collect the tax in the first place. To keep things simple, we partnered with TaxJar for all sales tax calculations, both in-store and online. Additionally, TaxJar offers a service that will fill out all applicable sales tax returns for you – all you need to do is sign.

I’ve been using the same credit card processor for years and have locked in low rates. Can I use them with resero?

Absolutely. Choice is one of our core beliefs, and if you have a great processor already, you’re under no obligation to move. Both in-store and online credit card transactions use the same gateway, so you’ll only need to set things up once. If you don’t have a credit card processor, take advantage of our negotiated competitive rates, or shop around. It’s completely your choice.

I have two locations and need to transfer inventory between them, can resero do that?

resero is built so that multiple locations with the same owner (institution) can transfer inventory between locations without issue. On-hand quantities and inventory value are updated live as inventory is transferred.

I use Verba to collect my adoptions, does it work with resero?

We have partnered with a number of industry experts, including Verba. Our current integration allows you to use Collect and Compete.

I have a relationship with a digital content supplier, will they work with resero?

We are working to finalize integrations with Redshelf and VitalSource for digital sales at the register and directly through your eCommerce site. Currently, we can incorporate a link on your site that directs students to a white-label site provided by the digital content supplier of your choice.

I hear there is a new FA~Link integration, FA~Link Instant. Can I use it with resero?

We have a partnership to provide the FA~Link Instant service with resero. That allows you to directly bill a student’s bursar account, in real-time, for their purchases. Depending on your student information system (SIS), your store can also allow department purchases through the same process and bill the accounts directly.

Which campus debit card systems work with resero?

resero uses a payment framework that allows us to integrate with any campus debit card provider and any payment provider.

My campus doesn’t have the best internet connection, what happens when my internet goes out?

resero will offer a LTE failover solution that automatically re-routes traffic if your internet connection goes down, and we’ll work directly with your IT department to ensure that everything is configured properly. Additionally, we will offer devices that can be used to run your system from outside your store. Since resero is cloud-based, all you need for live system management is an internet connection.

Can I use my own hardware?

resero offers a full turnkey package that includes all hardware needed to run your store, with express replacement in case of failure included in your subscription. If you have existing hardware, our system experts will determine if it meets the minimum requirements. Keep in mind, using existing hardware can result in out-of-pocket expenses if it fails.

I’m not sure how I feel about my data in the cloud, is it safe?

Chances are your data is safer in the cloud than it is in a local data center. In fact, most of your personal information is already stored in the cloud through online banking, retirement accounts, insurance information, and everybody’s favorite: Netflix. Using Amazon Web Services (AWS), resero takes advantage of the largest cloud hosting service in the world. With multiple backups and pathways to your data, you will never have to worry about a local server going down again.

My IT department is always busy. How much work will they need to do?

Very little. As long as you have an internet connection, and power where you want to install your registers, you’re good to go. If your campus has firewall restrictions, we can provide a list of sites for them to whitelist.